Identifying Service Quality Gaps and Improvement Priorities in Padang City’s Municipal Public Transportation Service: An IPA Approach. Journal of Business and Organizational Research, [S. l.], v. 1, n. 3, p. 135–146, 2026. Disponível em: https://jboresearch.org/index.php/jbor/article/view/15. Acesso em: 3 nov. 2026.